Last updated: September 26, 2025
Help & Support
Welcome to Wholesale Fire THCA Help & Support. We’re here to make ordering wholesale THCA simple, fast, and transparent. For policies, see Support & Legal Resources, Returns & Refunds, Privacy Policy, and Terms & Conditions.
Our Commitment to Customer Value
Customers are the heart of our business. We aim to earn long-term trust with quality, clarity, and responsive support.
- Quality products: High-THCA flower curated for potency and consistency.
- Personal touch: We tailor service to your needs—retail, manufacturing, or distribution.
- Transparency: Clear information on products, COAs, processes, and policies.
- Support: Real humans, live chat, and fast turnaround on documentation.
What your support enables
- Sustainability: We prioritize efficient, lower-waste operations.
- Community: We support local initiatives and charities.
- Innovation: Ongoing improvements in sourcing, testing, and logistics.
Getting Started
- Scan the FAQs below for instant answers.
- If you still need help, open live chat and send your question in a single message.
- Age requirement: You MUST be 21+ to purchase.
Browse Full FAQs
Shipping, samples, payments, and wholesale details.
Request a Refund
Start a 30-day return (sealed, unused items).
Help & Support FAQs
Do you ship samples?
Yes. We do not ship anything for free.
- Samples are available for every strain we carry.
- $50 per strain added to your sample.
- Quantity per strain: 1/2 oz.
- Need more than 1/2 oz of any strain? You’ll pay the normal price for that extra amount.
- Shipping for samples within the U.S.: $40 (paid by customer).
Need help building a sample pack? Chat with support.
Do you accept credit/debit cards?
Yes, we accept major credit/debit cards and provide assistance through the payment process if you run into any issues.
Do you ship to my state?
United States: Yes, we ship to your state (subject to compliance screening).
Outside the U.S.: Ask our team if we can ship to your country via live chat.
How much does shipping cost?
United States: $0.00 — shipping is FREE across the U.S.
For other countries, ask live chat for current rates and options.
How long is delivery?
- U.S. standard: 2–5 days (free for all orders).
- Same-day / Overnight / Express (U.S.): Available on orders above 10 lbs.
For international ETAs, chat with support.
What is your phone number?
We don’t offer phone support. Please email or use live chat—our team is online to resolve issues in real time.
Do I have to verify my ID on delivery?
No, ID verification is not required at delivery. You MUST be 21+ to purchase.
Still need help? Open live chat or visit FAQs.
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